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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Curtis Higashiyama

Curtis Higashiyama

March 8, 2026

5  out of  5
rating by Curtis Higashiyama
"Their customer relations have always been great, efficient and courteous over the many years I have been with the company. Thank you for your help over the years!"
We responded:
"You’re welcome and thank you Curtis! We hope to continue this for many more years 🤗"
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Lurnette Dacalio-Spencer

March 7, 2026

5  out of  5
rating by Lurnette Dacalio-Spencer
"Been with them over 30 years plus Love them all They are like family ❤️ They are always right on the ball Excellent Friendly Punctual Fast Service 100% 5 Stars 🌟 🌟 🌟 🌟 🌟 Thank you"
We responded:
"We love being a part of your family too ❤️❤️❤️"
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Alric eightzeroeight

March 3, 2026

5  out of  5
rating by Alric eightzeroeight
"Awesome and friendly customer experience. Easy to work with when you experience life’s unexpected downturn."
We responded:
"So happy to hear we were able to help Alric! "
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Bruce Hamada

February 6, 2026

5  out of  5
rating by Bruce Hamada
"I have been with this office for decades. That should tell you something."
We responded:
"WE are the lucky ones to have customers like you Bruce! 🤙🏽"
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ryan sawai

January 27, 2026

5  out of  5
rating by ryan sawai
"All the Staff are so nice and knowledgeable. Highly recommended them."
We responded:
"Thank you so much for the feedback Ryan & Bridget! We really enjoy helping both of you 😜"
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Ann

January 23, 2026

5  out of  5
rating by Ann
"Jamie has helped and provided me with alot of information."
We responded:
"Thank you for the positive review Ann 🤙🏼"
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Gwen Kalani

January 15, 2026

5  out of  5
rating by Gwen Kalani
"Great customer service and rates!"
We responded:
"We appreciate you taking the time for the kind feedback Gwen! "
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Jo D.

October 27, 2025

5  out of  5
rating by Jo D.
"Great customer service. The office staff is terrific, especially Jodi. Jodi is always willing to go the extra mile to insure customer satisfaction."
We responded:
"Thank you so much for your kind review we really appreciate it! "
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Heidi H

October 18, 2025

5  out of  5
rating by Heidi H
"Very impressive customer service! Best we have ever had in our 36 years of having house and auto insurance. They do what they promise and do it quickly! Thanks for caring about your customers. It shows from the minute their office picks up the phone."
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Kathie Nakamura

September 26, 2025

5  out of  5
rating by Kathie Nakamura
"As a single Mother and Grandmother, I’m always looking to save money. Especially so when it comes to my Home and Auto insurance and Jaime at State Farm is a professional at her job. She goes over everything clearly and in a way I can understand. She is so sweet and i can just feel her genuine concern in helping Me get the best policy for my money. Never any pressure to purchase something I don’t need and will give me time to think about what I may need in the future. I feel safe knowing I’m taken cared of by Jaime and the Whole Staff at State Farm Mililani."
We responded:
"Wow thank you so much for your kind review Kathie!!! We appreciate you more 😘"
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Julien

September 25, 2025

5  out of  5
rating by Julien
"I was easily helped by Jodi watanabe, Very nice and problem was fixed almost immediately!"
We responded:
"Thank you for taking the time to provide us with your feedback and we really appreciate you recognizing Jodi! 😀 "
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GuavaRella

September 12, 2025

5  out of  5
rating by GuavaRella
"Thank you Jodi Watanabe for assisting me with my account you and your team are always very helpful I greatly appreciate it!"
We responded:
"Thank you for the great review. We appreciate you too!"
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Cathie Henderson

July 18, 2025

5  out of  5
rating by Cathie Henderson
"We met with Susan for our annual portfolio review and she educated us with a wealth of knowledge. Thank you Susan!"
We responded:
"So glad we could help Cathie! Enjoyed our visit 🤗 "
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DegenerateToo

May 10, 2025

5  out of  5
rating by DegenerateToo
"Friendly agents, always helpful and a pleasure to talk to!"
We responded:
"We appreciate you 🤗🤗🤗 "
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Kinohi Abaro

May 6, 2025

5  out of  5
rating by Kinohi Abaro
"I am in management of a business that has a fleet of vehicles, we have state farm as our automobile insurance. We had some emergency issues that needed addressing. Working with Jodi, Kevin, and Cheryl at Susan's office has been amazing. From accommodating last second COI's to providing copies of paperwork we have misplaced. They've gone above and beyond in assisting to our every need."
We responded:
"Mahalo Kinohi for your nice words and positive review!"
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Lei Rudometkin

April 26, 2025

5  out of  5
rating by Lei Rudometkin
"I recently switched my auto and insurance to State Farm, and I had an amazing experience with Susan Ihle and her staff. Jamie helped me through the process and made everything so easy and stress-free. She was incredibly knowledgeable, patient, and took the time to explain all my options, making sure I found the best coverage for my needs. Everyone in the office was so welcoming and kind — it really felt like they cared. I’m so glad I made the switch and highly recommend Susan Ihle’s team to anyone looking for excellent service and support!"
We responded:
"Wow thank you so much for this awesome review Lei! We look forward to helping you with all your insurance and financial needs 🤗"
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Tricia Ho

April 25, 2025

5  out of  5
rating by Tricia Ho
"Excellent customer service!"
We responded:
"Thanks Tricia!!! We are so glad to have you as a customer 🥳🥳🥳"
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p f

April 9, 2025

5  out of  5
rating by p f
"Excellent customer service, follow up and rapid response. Well earned and deserved 5 star rating."
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Joy Yoshihara

April 7, 2025

5  out of  5
rating by Joy Yoshihara
"Everyone is always so friendly and helpful very professional. I really enjoy working with everyone."
We responded:
"We appreciate you Joy! "
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Jasmine Oda

March 14, 2025

5  out of  5
rating by Jasmine Oda
"Susan and her staff always are so professional, pleasant and makes you feel so comfortable. I appreciate Susan’s knowledge and interest for my future and keeps me at best interest and provides great information to think about. She always listens to our current situation and suggest different scenarios. Jodi also has been so great in communicating with my appointments. I am so grateful to Susan for all her help"
We responded:
"Thank you for your kind comments Jasmine! We are so lucky to have customers like you 😊"
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Carolyn Kumos

December 27, 2024

5  out of  5
rating by Carolyn Kumos
"Been with them over 5 years Shoutout to Jody very helpful and kind"
We responded:
"That’s awesome to hear! We appreciate you taking the time to send a shoutout 😊"
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JoAnne Hirata

December 19, 2024

5  out of  5
rating by JoAnne Hirata
"Jody was so very helpful and patient with this tech challenged senior. The whole staff deserves kudos"
We responded:
"So glad to hear we were able to help you!!! Thank you for taking the time to let us know how we’re doing 🤗"
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Jlapera6

December 17, 2024

5  out of  5
rating by Jlapera6
"Been with State Farm for years loving it top notch crew really happy with their service."
We responded:
"We enjoy servicing you and your family Jensen! Thank you for your kind review 🤗"
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lester bautista

December 5, 2024

5  out of  5
rating by lester bautista
"Thank you so much for your Excellent service."
We responded:
"We are happy to have you as a new customer Lester!"
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Sheri Uyehara

November 28, 2024

5  out of  5
rating by Sheri Uyehara
"Jodi was very pleasant, patient and easy to talk to, wish all businesses had a ‘Jodi’. Susan’s office is helping me save $$$, how awesome is that?!"
We responded:
"Hi Sheri, your positive feedback is appreciated and we are always happy to help you. "